Frequently Asked Questions

Battery does not charge

Make sure that battery is SWITCHED ON while charging.

Motor does not move but ZenController seems to work

Power source does not deliver enough current. If you are using a battery, recharge it.

ZenSlider and ZenFocus motor draws much more current than ZenController. A too low battery can lead a situation where ZenController works perfectly (for example, triggers the camera), but the motor moves erratically or does not move at all.

In case you are using a DC power supply instead of a battery, make sure that it can deliver more than 1.5 amps of current.

ZenSlider load capacity seems lower than in the videos

Apply more tension to the belt.

Belt has to be tensioned enough to achieve the maximum load capacity the motor is capable of.